FAQ

ORDERS & SHIPPING

What happens after I place my order?

  • Once your order is placed, you will receive a confirmation email with your order details.

  • Our team will start processing your order for shipping

Will I receive updates about my order?

Yes! You will receive:
✅ Order Confirmation Email – Immediately after placing the order
✅ Shipping Confirmation Email – When your order is dispatched, with a tracking link
✅ Delivery Notification – When your package is out for delivery

Will I receive a phone call or SMS for my order?

We send updates via email only. Please ensure you provide the correct email at checkout.

SHIPPING & DELIVERY

How long does delivery take?

  • Domestic Orders: 5 working days

  • International Orders: 7-10 working days

Which courier service do you use?

We ship via DPD Courier for all domestic and international deliveries.

Can I choose express shipping?

At the moment, we only offer standard shipping.

Do you offer free shipping?

Free shipping may be available during special promotions. Check our website or social media for updates.

Do you ship to P.O. Boxes?

We do not ship to P.O. Boxes. Please provide a valid residential or business address.

TRACKING & DELIVERY ISSUES

How can I track my order?

Once your order is shipped, we will send a tracking link via email. You can track your package in real time.

What should I do if my order is delayed?

If your order hasn’t arrived within the estimated time, please check your tracking link. If there are any issues, contact us.

What if I’m not home when my package arrives?

The courier may leave a delivery attempt notice. You can reschedule delivery or pick it up from the nearest courier facility.

Do you offer store pick-up?

Yes! Choose “Store Pick-up” at checkout, and we’ll notify you when your order is ready.

RETURNS & REFUNDS

What is your return policy?

Returns are accepted under our standard return policy, items must be:
✅ Unused and in original packaging
✅ Returned within the return period

Do you offer cash refunds?

  • Cash refunds are only issued if we sent the wrong item.

  • Otherwise, returns qualify for store credit.

How do I request a return?

Contact our support team with your order details and our team will guide you.

How long does it take to process a return?

Once we receive your item, it takes 5-7 business days to process your return.

PAYMENTS & STORE CREDIT

What payment methods do you accept?

We accept all payment methods supported by Shopify Payments, including:
✅ Credit & Debit Cards
✅ Digital Wallets (Apple Pay, Google Pay, etc.)

What happens if my payment fails?

Ensure your payment details are correct and try again. If issues persist, contact your bank.

How does store credit work?

Store credit is issued for eligible returns and can be used for future purchases.

USER ACCOUNT & SUPPORT

Do I need an account to place an order?

You can check out as a guest. However, creating an account allows faster checkout and order tracking.

How can I contact customer support?

You can reach us via:
📧 Email: info@hippieswear.com
📱 Click to Chat on WhatsApp

What should I do if I receive a damaged item?

Contact us immediately with photos of the item, and we’ll assist you with a replacement or return.